For TV stations, automobile dealers are very valuable advertisers. At the tier 3 level, dealers spent approximately $1.3 billion on TV spots alone last year. And that kind of money means that car dealers get a lot of attention from their local TV reps. Unless, of course, it happens to be the political season. Then suddenly there are no availabilities, station reps stop coming by, and the spots dealerships were promised to reach their market no longer exist.
This year political advertising on local television is expected to be about $5.9 billion. That’s almost the equivalent of 5 years of dealer advertising. Those kinds of dollars gobble up a lot of time. And local advertisers, no matter how valuable, receive the dreaded political bump until the election is over.
That’s the bad news. The good news for dealers who plan ahead is that not only are there other ways to reach active car shoppers without missing an advertising beat, but that the broadcast drought caused by political buys provides a good time to consider more precise and efficient media strategies and to determine whether they are profitable and sustainable alternatives to traditional “spray and pray” advertising methods.
After all, every dealer is in the middle of this political drought, making a reasonably level playing field. So, for every dealer, it’s a matter of finding new ways to meet the market.
One obvious alternative is to increase a dealership’s digital advertising budget, but simply throwing more money at online advertising services is about as useful as spray and pray tactics. Digital advertising means a lot of things, and some of them are not very effective.
For many dealerships, digital automotive advertising suffers from the same problematic mindset that early efforts to integrate computers into businesses did long ago. Working digitally was just a matter of trying to do the same old things, but doing them with bits and bytes. Consequently, computers for these businesses ended up just being big calculators, typewriters or inventory cards. Similarly, for some automobile dealers, the Internet is just one more place to put ads in front of people who probably don’t want to see them.
But, properly done, the internet is a lot more than that. It provides tools for precision marketing that have never been available before. Instead of delivering your message to thousands of people, a small percentage of whom may be interested in buying a car, much less the kind you sell, digital advertising delivers your message to a smaller number of people, all of whom are interested in your kind of car. And it allows you to tailor your message with remarkable accuracy, very different from the “one-size-fits-almost-nobody” model of mass media.
Creating a digital connection with your market isn’t a matter of mass marketing, but a massive amount of unique marketing efforts designed to put a potential customer in front of your sales person.
That is, of course, the objective. Meeting the objective means making certain that digital advertising dollars are being spent wisely. To do so means really understanding the types of online audiences you’re purchasing and the solutions digital media vendors are selling to reach them.
To make sure you’re spending your money effectively, make sure you understand what you’re buying. Here are a few questions that you need to ask:
1. How do you identify the best audiences to advertise to on behalf of my dealership? Is the audience a bulk media spend based on using demographic intelligence to reach a lot of people in a market? Or, are they made up of individuals actively in-market and shopping?
2. If they’re active in-market car shoppers, how do you define what that is? Are their lists made up primarily of offline audience intelligence or online real-time active shopping behaviors?
3. How do they reach their audience? Is their media strategy single channel or multi-channel? Can they connect and target audience members across devices?
4. How do they measure results? Are results based on audience reach and click rates? Are they based on A/B testing with other media sources using analytics programs like Google Analytics? Or, can they track audience members to a purchase made?
As with most marketing tools, some are very good, some are good, and some are just a waste. The way to know the difference is to ask the questions that penetrate the vendors’ smoke and mirrors.
Even if they’ve been through it before, some dealers are surprised when their TV reps, typically so attentive, tell them there’s nothing available to buy. They don’t seem to realize that, even in the political season, the dealer still has to do business.
There’s no changing that. However, dealerships do maintain control over choosing the alternatives and, by doing the right kind of homework, may make particularly sweet lemonade out of this lemon by finding a much more precise way to meet the market and weather any type of media storm.
There’s a simple time-honored formula at car dealerships for calculating advertising costs per car sold: advertising spend divided by total number of cars sold.
It’s simple. It’s understandable. It’s specific, providing answers to three decimal places.
And, it’s so incredibly outdated it’s wrong.
As with most back-of-the-envelope calculations, this cost per car formula provides solid answers resting on a really mushy foundation. It does set something of a lower bound for advertising cost per car (total advertising costs divided by total number of cars sold) and something of an upper bound (total advertising cost, assuming that one sale can be directly attributed to advertising). The true number rests somewhere between the upper and lower bound, but it’s difficult to find just where.
Calculating the total advertising cost is simple; it’s the sum of all the bills you received for media, advertising production, and agency fees for a period. Calculating the number of car sales actually influenced by advertising is much more difficult.
The Maritz Research New Vehicle Customer Study, as reported in Automotive News gives some insight. According to this study, the source cited as the most influential in terms of consumer buying decisions was the dealer salesperson (view the study here). Although that’s heartening news for dealers who spend a lot of time, thought, and money in creating effective sales teams, it doesn’t do much to help understand the impact of advertising on getting the customer in front of the salesperson.
To get to that, you have to dig a little deeper.
Maritz ranked 21 information sources according to their influence (as perceived by the consumer). Television ads ranked seventh. Newspaper ads ranked tenth. And radio ads and outdoor ranked seventeenth and eighteenth respectively.
The rankings don’t ‘t provide an exact figure to go by, but they do indicate that all of the dealer’s sales can’t be attributed to advertising, perhaps not even most of them.
Nearly a decade ago, Rob Anderson examined the subject in Auto Dealer Monthly. At that time, a commonly accepted average advertising cost per car was $350, but that was assuming 100% of monthly car sales were attributed to advertising. The number of things that it didn’t take into account included all those customers who would have bought even if the dealer just quit advertising: repeat business, drive-by traffic, and referrals among others. Anderson hypothecated that nearly half the dealers’ sales came from sources other than advertising. That means—even then—that the true cost per car was closer to $700 than $350, and it’s possible it’s higher now (view article here).
So what’s a dealer to do to get an accurate number? Many dealers would agree that the decisions based on the advertising cost per car sold are sufficiently important enough they deserve solid, uninflated data. And an equal number of dealers would agree they have too many other concerns to spend a lot of time, energy and money chasing the exact influence or influences that resulted in each vehicle sale. However, whichever side of the fence someone falls on, there are quick and easy ways to get to a more helpful (if not quite exact number).
The first is to compare the customers you sold cars to each month with your service customer database. A study conducted by CNW Research found that customers who regularly serviced their vehicles at a specific dealership were about 10 times more likely to purchase from that dealership than those who never serviced their vehicle there. It stands to reason that if you are encountering the customer every 5,000 or so miles, there’s very little that advertising could tell them about your dealership that they haven’t already experienced.
Second, take a look at customers not in your service records. Determine which of them are a referral from a current/previous customer. To track this, some dealers offer a small reward (a thank you note with a dinner or movie gift certificate) to the referring customer, which provides an incentive for your new customer to mention them. Another area to consider is to cross reference monthly sales with customers who purchased from your dealership in the past to see if they’re repeat buyers.
Finally—and you may already be doing this—take a moment between the time the sale is closed and the customer’s meeting with your F&I team to ask, “What is the biggest single reason that influenced your decision to visit us?” You may well find that it’s because they were visiting the dealer next door or simply driving by.
Now, back to the formula for determining advertising cost per car sold. Subtract cars sold to service customers, referral/repeat customers, and customers who came in from sources that aren’t advertising related from your total monthly sales. Then, divide the final number by your advertising spend. It’s as close as you can get to: total advertising spend divided by the number of cars sold directly attributable to advertising. Or at least, divided by the number of cars sold that are not directly attributable to something other than advertising.
You’ll end up with a cost per car number that’s a much more realistic view of if your dealership is making a good advertising investment or a bad one month in and out.